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Concierge Officer [Ref: CO-PM]

The Job

Provide clerical support to the daily operation of the new projects for elderly services.
Provide quality services and enhance relationship with members by handling telephone enquiries, referring emergencies to appropriate staff, drafting notices / replies to tenants promptly / taking meeting minutes and organising activities, festive functions, interest classes , facilities booking etc.
Provide customer services to members and arrange for concierge services.
Assist in logistics by providing counter servicing, filing, typing, maintaining & updating filing system and to prepare correspondence, reports and etc.
Handle tenants and passers-byˇ¦s enquiries by explaining relevant policies and procedures, referring to factual information.
Handle membersˇ¦ complaints or requests.
Handle fees, petty cash, repair charges and miscellaneous charges accurately.
Prepare correspondence and reports in a correct and standard documents or new formats as prescribed by the superior.
Coordinate and liaise various parties to complete the activities smoothly.
Shift duty is required.


The Person

Diploma/Degree Holder with at least 1 year customer services experience OR F.5 or 5 subjects obtained Level 2 or above in HKDSEE and above with extensive customer services experience preferred.
Attentive to details, systematic and willing to follow through tasks independently.
Service oriented, effective typing, communication and interpersonal skills.
Mature, service-oriented, good telephone manner and a team player.
Hands-on experience in using MS Word, Excel and Chinese Word processing.

Application Procedure

To apply, please send full resume through the followings :

or mail to : Human Resources Manager, Hong Kong Housing Society, 29/F, World Trade Centre, 280 Gloucester Road, HK.(please mark "Confidential" and quote the reference no. on both the letter and the envelope.)
or by fax : 2882 4466 (the fax number is for job applications only)
By email hr_onlinerecruit@hkhs.com

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society's personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.

For compatibility, application letters and resumes via online application should be in MS Word format or PDF format.

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