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Customer Service Officer (1-year Contract) [Ref: CSO-TTH]


The Job

Provide customer care services, including handle enquiries / complaints.
Perform logistics, reportings,administrative and clerical support duties.
Handle customer visits, enquiries, bookings and complaints to ensure that all customers are well served in a timely, courteous and professional manner.
Coordinate tenants move-in and other nitty-gritty issues. Assist tenants settling in and familiar the usage of various homecare support devices.
Cultivate new interests to tenants by coordinating various lifestyle activities.
Provide personal touch butler services e.g. escort and companion services, errand services, etc.
Conduct activities or participate activities jointly with tenants to encourage their participation and to promote tenantsˇ¦ relationship.
Comply with all services requirements as well as guidelines and operating procedures.
Provide support to property management team and undertake any other duties assigned by supervisor.
Need to work in holidays / weekends.

 

The Person

Degree/Diploma holders with 1-2 years' experience in customer services.
Strong communication and interpersonal skills, self-motivated and can work as a team.
Able to work independently and interested in communicating with elderly people.
Good command of both written and spoken English and Chinese.
Knowledge of MS Windows application, including Word, Excel, PowerPoint and Chinese Word Processing.

Application Procedure

To apply, please send full resume through the followings :

through  
or mail to : Human Resources Manager, Hong Kong Housing Society, 29/F, World Trade Centre, 280 Gloucester Road, HK.(please mark "Confidential" and quote the reference no. on both the letter and the envelope.)
or by fax : 2882 4466 (the fax number is for job applications only)

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society's personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.



Remarks:
For compatibility, application letters and resumes via online application should be in MS Word format or PDF format.

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