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Senior Control Centre Officer [Ref: SCCO]


The Job

Monitor the building systems, E&M facilities and daily operation.
Handle customer¡¦s special requests and enquiries.
In charge of the Control Centre and report abnormal cases to Managers.
Conduct briefing and training, ensure smooth shift handover and efficient information communication.
Lead regular drills to ensure all teammates familiar with the emergency handling procedures.
Familiar with emergency and crisis handling procedures and give instructions to handle cases when necessary.
Co-ordinate with various parties and teammates to handle the works especially emergency calls.
Liaise with customers and stakeholders to ensure smooth service delivery.
Prepare operation material to coach new teammates & prepare reports and miscellaneous records.
Carry out duties as assigned by the direct supervisor and management deems appropriate.

 

The Person

HKCEE / HKDSEE and above with at least 5-year customer services experience or control centre preferred
Basic PC knowledge including Word Processing
Knowledge in first-aid is an advantage
Good communication and interpersonal skills especially with elderly
Mature, service-oriented and attentive to details
Good sense of urgency
Good manner
Possess valid Security Personnel Permit
Work on shift duty is required

Application Procedure

To apply, please send full resume through the followings :

through  
or mail to : Human Resources Manager, Hong Kong Housing Society, 29/F, World Trade Centre, 280 Gloucester Road, HK.(please mark "Confidential" and quote the reference no. on both the letter and the envelope.)
or by fax : 2882 4466 (the fax number is for job applications only)

Applicants not invited for interview within 8 weeks may consider their applications unsuccessful.

Personal data provided by job applicants will be used strictly in accordance with the Housing Society's personal data policies which is available in our website and obtainable upon request. Applicants may be considered for other suitable positions within the Housing Society and all personal data of unsuccessful candidates will be destroyed within 6 months upon completion of the relevant recruitment exercises.



Remarks:
For compatibility, application letters and resumes via online application should be in MS Word format or PDF format.

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