Page 9 - 香港房屋協會 Hong Kong Housing Society 2020/21 可持續發展報告 Sustainability Report

香港房屋協會 2020/21 年度可持續發展報告
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OUR CORE VALUES 我們的信念
CUSTOMER QUALITY TALENT PRUDENCE 顧客為本 優質為尚 人才為基 資源為用
Serve and satisfy the expectations of our customers
滿足客戶的要求和期望
Provide quality products and services
提供優質的商品及服務
Shape an attractive working environment for members and staff
為委員及員工締造良好的 工作環境
Maintain prudent principles
堅守審慎的營運原則
STAKEHOLDER ENGAGEMENT AND MATERIALITY ASSESSMENT
持份者參與活動及重要性評估
Stakeholder feedback is integral to our business development and evaluation process. Regular engagements not only keep us abreast of our stakeholders’ ever-changing needs and expectations, but also promote openness and transparency for building trusted relationships. We employ a wide range of engagement channels tailored to specific stakeholder groups for obtaining feedback, which facilitate the continuous improvement of our sustainability performance.
持份者的反饋對於我們的業務發展及評估過 程十分重要。定期的持份者參與活動不但有 助我們了解持份者與時並進的需要和期望， 而且確保我們能以公開、透明的方式與他們 溝通，從而建立良好的互信關係。我們按着 具體的持份者組別以多種溝通渠道獲取反饋 意見，促使我們持續改善機構的可持續發展 表現。