Page 133 - Hong Kong Housing Society Annual Report 2024/25

BUSINESS OVERVIEW 業務概覽
DEVELOPING CAPABILITIES FOR THE FUTURE 為未來建立實力

To harness the benefits of AI to our operation, we successfully 為了將人工智能的優勢應用於營運，我們成
launched a pilot Copilot programme, providing comprehensive 功試行Copilot項目，並為一百名員工提供全
training to 100 staff members. We also improved the daily 面培訓。我們亦透過自動化安排工作批次和
operation efficiency by automating batch jobs and deploying an 人工智能服務台聊天機械人，提高日常營運
AI-enabled service desk chatbot. AI-powered next-generation 效率。為保護所有主要辦公室及數據中心免
firewalls were implemented to protect all the main offices as well 受攻擊，我們裝設了人工智能驅動的新一代
as the data centre, while AI-based threat intelligence solutions 防火牆，並正探索人工智能網絡防禦方案。
are being explored.
Cybersecurity Enhancements 全面升級網絡安全

In response to rising global cyber threats and increased security 為應對全球網絡威脅以及本地安全風險日益
risks in Hong Kong, cybersecurity remains our top priority. With 增加，維護網絡安全持續是我們的首要任
our five-year cybersecurity strategic plan in place, we focus 務。我們已制定五年網絡安全策略計劃，集
on continuous monitoring, threat hunting and regular security 中推行持續監控、威脅追蹤和定期安全評估。
assessments.

To protect us from cyber threats, we have strengthened our 為確保機構免受網絡威脅，我們加強了網絡
cybersecurity framework to protect residents’ and employees’ 安全架構，以保障居民和員工私隱，以及重
privacy, alongside crucial information assets. Our cybersecurity 要的資訊資產。我們在伺服器、桌上電腦、
measures were powered up by deploying an Endpoint Detection 筆記本電腦整個網絡上裝設端點偵測與回應
and Response (EDR) solution across our entire network of 解決方案，以強化網絡安全措施，防範惡意
servers, desktops and laptops to guard against malware and 程式和勒索軟件。我們引進了分散式資料外
ransomware. The introduction of granular Data Loss Prevention 洩防護方案，更有效保護電郵訊息和流動裝
(DLP) controls for email messages and mobile users to 置用戶的敏感資料。此外，我們亦重新設計
better safeguard sensitive data. Additionally, our IT Service 了資訊科技服務管理流程，優化工作流程和
Management (ITSM) processes were also re-engineered to 服務。我們最新取得ISO 27001:2022國際認
optimise workflows and service delivery. A significant milestone 可的資訊安全管理系統標準的認證，為房協
was achieved with our latest ISO 27001:2022 certification—an 劃上重要里程碑，再次肯定我們執行穩健的
internationally recognised Information Security Management 網絡安全協定及先進人工智能驅動威脅偵測
Systems standard — reaffirming our implementation of robust 方案。
security protocols and advanced AI-driven threat detection
solutions.
To complement our technical safeguards, we have also 為配合網絡維護措施，我們也設立了一套全
established a thorough security awareness programme. During 面的安全意識計劃。年內員工完成了必修的
the year, staff members completed mandatory interactive 互動網上學習單元課程、參與模擬網絡釣魚
e-learning modules, participated in phishing simulations and 活動，並每月接收最新的安全資訊。我們定
received monthly security updates. Regular IT security audits 期進行資訊科技安全審核和漏洞評估，確保
and vulnerability assessments were conducted, ensuring our 防禦系統持之有效。透過這些全方位措施以
defence systems remain effective. Through these comprehensive 及與網絡安全專家合作，我們已建立穩健
measures and partnerships with cybersecurity experts, we have 的防禦系統，培養具網絡安全意識的文化，
built strong defences, nurtured a security-conscious culture 並為房協整體及持份者的資料設立了可靠的
and established reliable protection for all organisational and 保護。
stakeholder data.

130 Hong Kong Housing Society Annual Report 2024/25 香港房屋協會 2024/25 年度年報 131