Page 65 - Hong Kong Housing Society Annual Report 2024/25

BUSINESS OVERVIEW 業務概覽
SERVING OUR RESIDENTS WITH EXCELLENCE 盡心服務居民

To enhance community engagement, the CES Team implemented 為鼓勵社區參與，「房協友里」團隊在年內採
creative strategies to expand outreach during the year. They 取具創意的方式擴大外展服務。團隊有效善
effectively utilised public spaces and lift lobbies on each floor 用大廈各樓層的公共空間及電梯大堂作為居
as gathering places, making it convenient for caretakers and 民聚腳點，針對照顧者及足不出戶而又特別
“hidden elders” - who are homebound but are particularly in 需要照顧的「隱蔽長者」，方便他們踏出家門
need of our care - to step outside to meet friends. 與朋友相聚。

To strengthen the mutual support network, the CES Team’s 為增強互助網絡，「房協友里」團隊已成功
capacity-building programme has successfully trained over 培訓超過一千六百名租戶，助他們提升技
1,600 tenants as core volunteers. Using a snowball recruitment 能，成為核心義工。團隊亦採取雪球效應的
method, we also encouraged existing volunteers to recruit new 方式，鼓勵現有義工招募新力軍加入義工團
participants. By matching some volunteers with neighbours in 隊，並將一些義工與有需要的鄰里配對，讓
need, these buddies help each other, especially outside office 他們互相幫助，尤其是在房協員工未能提供
hours when our staff are unavailable, providing essential care 服務的非辦公時間內，鄰居們亦能夠在社區
and daily support within their communities, such as providing 內彼此互相關顧及提供日常支援，例如給對
home-made meals and accompanying severely ill neighbours to 方送上住家飯餐、陪伴患重病的鄰居前往醫
the hospital’s Accident & Emergency services. 院急症室求診。

Timely communication is also essential. The CES Team used 及時溝通亦是不可或缺的一環。「房協友
diverse communication channels, particularly WhatsApp groups, 里」團隊利用多元化的溝通渠道，尤其是
resident-hosted community radio and other digital platforms, to WhatsApp群組、由居民主持的社區電台及
effectively share information and coordinate support networks 其他數碼平台，讓義工和居民有效地分享資
among volunteers and residents. 訊和協調支援網絡。

Hong Kong Housing Society Annual Report 2024/25 香港房屋協會 2024/25 年度年報 63