Page 63 - Hong Kong Housing Society Annual Report 2024/25

BUSINESS OVERVIEW 業務概覽
SERVING OUR RESIDENTS WITH EXCELLENCE 盡心服務居民

Another AI-powered initiative is the deployment of automated 另一項以人工智能主導的措施，是於特定屋
cleaning robots in common areas of selected estates. Installed 邨的公共範圍使用智能清掃機，配備先進精
with advanced navigation systems, these sophisticated cleaning 密的導航系統，以最少的人力有效地保持公
robots efficiently maintain public spaces’ cleanliness with 共空間清潔。我們亦在特定屋邨引進裝有攝
minimal human intervention. At selected estates, we have 影機及感應器並以人工智能驅動的智慧巡邏
introduced autonomous security patrol robots equipped with 機械人進行定期保安巡邏，監察可疑活動，
cameras and sensors. These AI-powered robots conduct regular 並向保安團隊提供實時監控畫面，對夜間巡
security patrols, monitor suspicious activities, and provide 邏及監控難以到達的區域，尤其有效。有關
real-time surveillance footage to our security team. They are 試驗效果理想，運作靈活性及監控複雜地點
particularly effective for night-time patrols and monitoring hard- 能力的表現持續提升。隨著各項試驗成功，
to-reach areas. The trial has demonstrated positive outcomes, 我們計劃在來年將巡邏及清潔機械人擴展至
achieving consistent improvement in operational feasibility and 更多屋邨使用。
ability to monitor complex access points. Following successful
trials, we plan to expand both security and cleaning robot
deployment across more estates in the coming year.

To keep pace with the smart property management services 為了跟目前市場上的智慧物業管理服務與時
and the increasing demand for digital interaction among 並進，以及居民和商戶對數碼互動的需求日
residential and commercial sectors, a Super Mobile App is under 益增長，我們正在開發一個綜合手機應用程
development. The App will serve as a one-stop digital platform 式平台，一站式提供多項數碼電子服務，提
to enhance users’ experience through various electronic 升用戶體驗，包括加強與住戶及顧客溝通的
services, including e-notice to improve the communications 電子通告、方便網上遞交文件及付款的電子
with residents and shoppers, e-forms and e-payment for easier 表格及電子支付、可供申請二維碼及「智方
digital document submission and payment, e-access to apply 便」個人碼以進行訪客登記的電子通行服務、
for QR code & iAM Smart Personal Code for visitor registration, 網上預約會所設施，以及與商戶進行網上市
e-booking on clubhouse facilities, e-marketing initiatives with 場推廣，向顧客及居民推廣不同的優惠活動。
our shop tenants to promote privilege programmes to engage
shoppers and residents.

Hong Kong Housing Society Annual Report 2024/25 香港房屋協會 2024/25 年度年報 61