Page 64 - Hong Kong Housing Society Annual Report 2024/25

ENHANCING TENANTS’ QUALITY OF LIFE 提升租戶生活質素
Building Well-connected Communities 建立緊密連繫社區

Since its establishment in 2021, the CES (Caring, Engaging and 自二零二一年成立以來，「房協友里」團隊
Smart) Team has emerged as the cornerstone of community 已成為房協轄下出租屋邨社區支援服務的基
support across our rental estates. Comprising social workers, 石。「房協友里」團隊由社工、職業治療師和
occupational therapists and service coordinators, the team 協調服務的人員組成，提供家居、健康及社
delivers integrated housing, health and social services. During 會服務相關的支援。年內，「房協友里」團隊
the year, the CES Team has strengthened mutual support 以「健康自家管理」、「心靈健康」、「照顧者
networks across our rental estates, focusing on seven key areas: 支援」、「鄰里互助支援」、「跨代共融」、「家
“Health Management”, “Mental Wellness”, “Carers’ Support”, 居支援」及「可持續生活」七大範疇為重心，
“Neighbourhood Mutual Support”, “Intergenerational Harmony”, 加強出租屋邨的互助網絡。「房協友里」團
“Home Living Support” and “Sustainable Living”. Through 隊透過個人化個案管理、社區參與及數碼平
tailored case management, community engagement, and digital 台，為居民建立有凝聚力、和諧共融的生活
platforms, the CES Team has fostered cohesive and harmonious 環境，並於二零二四年五月由香港優質顧客
living environments, earning them the Gold Award for “Team: 服務協會舉辦的「優質顧客服務大獎」中榮獲
Field & Special Service” at the Customer Service Excellence 「優秀組別獎：外勤服務」金獎。
Awards organised by the Hong Kong Association for Customer
Service Excellence in May 2024.
Throughout 2024/25, the CES Team organised more than 330 在二零二四╱二五年度，「房協友里」團隊舉
networking events to facilitate mutual support among tenants. 辦了超過三百三十場活動，促進鄰里互助。
The team also delivered over 2,500 activities incorporating 此外，團隊亦舉辦超過二千五百場活動，內
professional expertise in fall prevention, cognitive training and 容涵蓋預防跌倒、認知訓練及全方位健康管
holistic health management. 理等專業知識。

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